Don Hoskins, Technical Architect

Provided technical leadership and team supervision throughout all stages of the software development life cycle. Led the architecture definition, design and construction of software solutions. Guided, mentored, monitored and assured quality work product to plan and budget for teams of 2 to 10 resources. Interfaced with customer resources and management on a daily basis.

Conceived, designed and constructed a second generation client-server volunteer administration, inbound customer call entry and trip management system using Microsoft .NET technology to replace an existing Microsoft Access application for a community service organization offering free transportation home to December holiday revelers

Provided analysis and object modeling expertise using IBM Rational XDE for a Web Service interface between health care jurisdictions as part of a pan-Canadian electronic health record initiative

Directed the team designing, constructing, testing and deploying a replacement broadcast coding system, enhanced to support multiple engineering types, in an automotive assembly plant utilizing Microsoft .NET technology

Designed and deployed an initial toolset, processes and infrastructure to provide a requirements management repository employing Rational Requisite Pro.  Also created and delivered process and toolset training

Conceived, designed and developed a suite of components written in Microsoft Visual C# .NET to perform automated regression testing for the elements of a complex object-oriented software construction toolset

Headed the team designing and developing the presentation layer elements to expand an automobile insurance quotation system to include four categories of property risks. Deployed enhanced system to “raving fans”

Led the design, prototyping and development of infrastructure components to support the construction of an automobile insurance quotation system.  Created and tested components within budget and on schedule

Provided leadership in developing plans and schedules for deployment of an insurance claims call centre entry and administration system and led the execution of the deployment plan.  Conversion and deployment were completed with no errors, on time and under budget, in a tightly time-constrained window of opportunity

Directed the team designing, prototyping and developing the complex series of processes required to export existing insurance claims records from a legacy system and import them into a new claims administration system.  More than 20 years of records were converted with no errors or unaccounted financial amounts

Don Hoskins, Senior Systems Engineer

Designed and developed an Internet-based purchase order entry system for large telecommunications services customers allowing them to create their own purchase orders using a secure internet site which reduced the staff required to support them

Headed up the team designing, prototyping, developing, and successfully deploying an integrated call centre insurance claims entry application reducing average call duration to less than 7 minutes, thus substantially increasing call-taker productivity

Led the design, prototyping, development, and successful deployment of an archived data storage and retrieval application reducing the maximum retrieval time for any archived record from 24 hours to 20 seconds

Designed and developed key complex functionality for fire and ambulance service computer-assisted emergency call entry and response dispatch systems yielding greatly improved unit selection.  Used highly optimized call entry processes, real time unit location information and new graphical views of the current strategic and tactical status of the services

Don Hoskins, Senior Systems Programmer

Provided leadership and direction in the ongoing management of problems and availability for a suite of software service offerings

Led numerous small to medium sized efforts to upgrade and enhance the various software components

Designed, developed, and implemented a wide range of customizations for the software